| 1 |
Native Mandarin Linguistic Capability |
Professional Mandarin work should be reviewed by a linguist who is a native speaker of the target Chinese variant and understands the intended market. |
Request anonymized translator profiles, sample work, and confirmation of target-market experience. |
Confirm whether the project requires Simplified Chinese, Traditional Chinese, or separate versions for mainland China, Taiwan, Hong Kong, or Singapore. |
Critical |
| 2 |
Simplified and Traditional Chinese Coverage |
Simplified and Traditional Chinese use different character systems and may require different terminology, punctuation, formatting, and localization choices. |
Ask for separate sample translations in the required script and market variant. |
Check whether the provider uses market-specific style guides instead of treating all Chinese-language markets as interchangeable. |
Critical |
| 3 |
Industry and Subject-Matter Expertise |
Legal, medical, financial, technical, and e-commerce content can contain specialized terminology and regulatory language that requires subject-matter knowledge. |
Request examples of relevant project experience and a description of the terminology-review process. |
Verify experience with the buyer’s exact product category, document type, and destination market. |
Critical |
| 4 |
Quality Assurance Workflow |
A structured workflow commonly includes translation, editing, proofreading, terminology checks, and final project review. |
Request the written quality-assurance workflow and identify who performs each review stage. |
Confirm whether proofreading is completed by a second qualified linguist rather than by the translator alone. |
Critical |
| 5 |
ISO 17100 Alignment |
ISO 17100 specifies requirements for core translation services, including competence, processes, resources, and certain revision activities. |
Ask for a current certificate or a clear explanation of how the provider’s workflow aligns with the standard. |
Do not rely only on a logo or marketing statement; verify the certificate scope, issuing body, and validity. |
Critical |
| 6 |
Terminology Management |
Approved glossaries and translation memories improve consistency across repeated product names, technical terms, and multilingual content. |
Ask whether the provider can create, maintain, and return a client-owned glossary or terminology base. |
Confirm how new terms are approved and how terminology changes are reflected in later deliveries. |
Critical |
| 7 |
Data Security and Confidentiality |
Confidential translation projects may involve product designs, contracts, customer information, or unpublished commercial content. |
Review the confidentiality agreement, data-processing terms, access controls, retention policy, and subcontractor policy. |
Ask whether files are transferred through secure channels and whether machine-translation tools are used with client content. |
Critical |
| 8 |
Technology and File Compatibility |
Computer-assisted translation tools can support consistency, reuse, quality checks, and efficient handling of recurring content. |
Confirm support for the buyer’s file types, content-management system, translation platform, and localization workflow. |
Check whether the final delivery preserves formatting, tags, hyperlinks, variables, and layout requirements. |
High |
| 9 |
Turnaround and Capacity |
Delivery time depends on word count, file complexity, language variant, subject matter, review stages, and availability of qualified linguists. |
Request a written schedule showing translation, editing, review, client feedback, and final-delivery dates. |
Ask how urgent projects are staffed and how quality is protected when several linguists work on the same project. |
High |
| 10 |
Transparent Pricing and Ownership Terms |
Translation quotations may vary according to language direction, word count, specialization, formatting, urgency, review level, and technology requirements. |
Request an itemized quotation covering translation, editing, proofreading, desktop publishing, project management, and rush charges. |
Confirm ownership and reuse rights for translation memories, glossaries, final files, and client-provided reference materials. |
High |